Reference

comototo Privacy Policy for Your Account

The comototo Privacy Policy explains how we handle your account details, phone verification, cookies and wallet records when you use our Indonesia service.

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CONTACT ROUTES

Get Privacy Help Beside Your Account

A clear contact path helps when you need to ask about a data record, cookie choice or wallet reference. Start from the support chat linked to your account area and include the phone number or payment reference connected with your question. We use those details to locate the right record without asking you to send a wallet password.

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Account support chat

Use the support chat from your account area for Privacy Policy questions, access requests or concerns about phone verification. Share only the details needed to locate your account record.

Wallet status path

If DANA, OVO, GoPay or QRIS status appears incorrectly, send the payment reference through account support. We can check the linked record while keeping your wallet credentials out of the conversation.

Policy change request

Ask us to correct eligible account data or explain its use through support chat. We may confirm your phone verification before making a change to protect the account.

DATA PRACTICE

What Our Privacy Process Covers

We handle Privacy Policy requests through the same account path used for access checks, so a request is connected to the correct record.

Account data

We may hold your account contact details, phone verification status and login history. These records help us identify the correct account and detect unusual access without exposing your wallet password.

Payment references

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we keep references and status details needed to match an account event, not private wallet credentials.

Cookies

Cookies can remember session choices, support secure sign-in and record consent preferences. You can adjust browser cookie settings, though removing required cookies may affect account access.

Security checks

Phone verification helps connect an access request to your account. We may ask for an additional account detail in support chat before changing personal data or discussing a record.

Retention

We keep account, security and payment-reference records only for operational, dispute-handling or legal needs. When a record is no longer needed, we remove it or make it non-identifying.

Your request

You can ask what account data we hold, request a correction or ask how a record is used through support chat. Access and available requests depend on local law.

Privacy Policy Answers for Indonesia

These Privacy Policy answers focus on the account steps and payment references you are most likely to ask about before opening an account. If your question is not covered, use support chat from the account area and mention the relevant phone verification or wallet reference.

It covers account details, phone verification, login events, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

No. Our Privacy Policy concerns the payment reference and status needed to match an account event. We do not ask you to send your DANA, OVO, GoPay or QRIS wallet password.

Phone verification helps connect account access and data requests to the correct account. It also gives support a practical security check before we discuss records or change eligible account details.

Open support chat from your account area and describe the data that needs correction. We may confirm your phone verification first, and the available correction process depends on local law.

We retain account, security and payment-reference records while they serve operational, dispute-handling or legal needs. Afterwards, we remove them or make them non-identifying where the applicable rules allow.

Yes. Your mobile browser settings can control optional cookies and saved consent choices. Required session cookies may still be needed for secure account access, wallet status and support chat.

Yes. Send the request through account support chat and include enough detail for us to identify your record. We may verify your phone before responding, and local law determines the available request.

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